[Resolved]  Oyo Rooms — horrible premises, unfairly charged, mental harassment

Address:

Dayaldas Road, Navpada, Vile Parle East, Mumbai City, Maharashtra

I had booked oyo flagship hotel jayshree domestic airport in vile parle for the night of 18/01/2020 to 19/01/2020.

I had already paid the full amount for the room online.

Upon checking in, i found the room was full of cockroaches. I must have killed at least 10 but they kept on appearing (Photos attached). On informing management, they were extremely unhelpful. They refused to change my room on the account of all rooms being full. The room also didn't look like anything in the photos provided by the vendor.

Upon trying to contact customer service, i was put on hold due to high demand. Could not be offered change of hotel either and a refund option of rs. 1000. Also screenshot attached.

I left the hotel immediately less than an hour after check in and booked a room elsewhere but i was still billed for the stay as the receptionist refused to let me check out. I have attached a photo of the guest register with my signature at check out, taken on 18th (Date of check in).

Finally i was sent a check out email the next morning (Invoice attached).

I am deeply inconvenienced by this form of handling the situation.