Submit a Complaint
Other
OYO Rooms

Oyo Rooms — Hotel accommodation

Website:www.oyorooms.com

I have booked a hotel room through OYO. However after reaching hotel, they deny our check-in saying that it is not a hotel and it's a guest house and it's not for outsiders. When we contact customer care, they put us on hold and Do not respond. We have been waiting in front of the gate for 30 min and after they open the gate, 1 hour got wasted in discussion. We were left on road. After heavy argument, they confirmed that hotel is under maintenance and has many repairs and they can provide us the room if we can adjust. All the money and time we spend were of vain. We are three female here and this hotel is not for women. We were left with no option
Was this information helpful?
No (1)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2021
OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can assist you further.

Regards,
Team OYO
Verified Support
Sep 21, 2021
OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.~dona
Sep 22, 2021
Updated by Luckyca The team always connects to us and get the details of issue and we need to repeat the entire story again to each and every member. It would be like a tape recorder speaking itself without any interaction from the other. The same thing happened thrice on day of issue and yesterday again. They just get the details from us and no resolution would be provided after that. What would be done after 4 days of issue. When we were standing on road without any clue, there is no one to address us, what else can be expected after 4 days. The worst customer care I have ever dealt with. In the reply above it was mentioned "team has connected with you in regards to your concern and provided you a needful resolution", please let me know the resolution they have provided.
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can get this checked and assist you further.

Regards,
Team OYO
Reply
Luckyca's [Complaint's author] reply, Sep 21, 2021
Below are the booking details
Booking ID: QHGD0493
Hotel Name: Disney Inn
Location: Kakinada
Issue: Manage denied our check in and as mentioned, that's not at all a hotel but a guest house for ONGC. Its not suitable for female which was not informed to us during booking confirmation.
Let us know if you need any further details.

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information