OYO Rooms — hotel booking is confirmed at oyo 26870 hotel royal valley, gokarn, india, htl5v3wncl but hotelier did not allow us to stay

 
2 Reviews
India
 amritha89 on May 20, 2019
We booked a hotel in gokarna paid via netbanking and when reached ter hotelier said he can't get us in unless we pay 500 rs extra.
He also mentioned oyo/gobibo is fraud company they do not pay us the amount on time. We can't let oyo customers. Then i registered a complaint to gobibo customer care, they made an another booking n we stayed in near by hotel. But the money which we paid towards first hotel is not refunded. I tried calling gobibo many a times and they say oyo has to return the payment.
Kindly help me out in getting the payment.

Complaint Status


[May 20, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, May 20, 2019
Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
Verified Support
OYO Rooms Customer Care's response, May 21, 2019
Could you please share the registered contact number with us so that our team could work on the same.
Updated by amritha89, May 21, 2019
Registered number is [protected]
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My mobile number is [protected].

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    OYO Rooms - hotel booking is confirmed at oyo 26870 hotel royal valley, gokarn, india, htl5v3wncl but hotelier did not allow us to stay