[Resolved] Oyo Rooms — hotel booking refund not yet received. serious service issue

Hitesh Kochar

from Kolkata, West Bengal

Address:

Near Airport, Kolkata, West Bengal, 700052

I booked oyo hotel in geetanjali regency and paid rs 4, 099/- and after check in i find that room is not at all in good condition then i complaint to oyo executive and he has assigned another booking in hotel kings crown. Once i reached there they informed me that there is no room allocated to me however as per oyo record i have already checked in that hotel.
Due to miss management by oyo executive whole night i was struggling for stay, finally i fed up with your services and booked another hotel on my own cost by paying higher price.

I requested oyo executive for refund but nobody is taking seriously my request.

Request you to kindly initiate my refund immediately and take strict action against oyo executive as well as against hotel for not providing services.

Regards,
Hitesh kochar
Mb no. [protected]
E-mail - [protected]@gmail.com
Booking id - sriy8463

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Jun 20, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you.

Regards
Team OYO

Verified Support

May 17, 2019

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future