[Resolved]  Oyo Rooms — hotel booking refund vritti

Hello,

I had booked a hotel ‘18340 Oyo Grand Pune’ for 4th June via Goibibo. Due to some work, I reached late at around 10pm. The staff denied me any room, saying that a previous customer took the keys of the room that was allotted to me by mistake, and that my room was blocked. They refused to arrange for any alternative either. I had to book another room (which was also an Oyo) so late at night.

1. I received a refund for Oyo Grand Pune from Goibibo
2. I need a refund for the alternative hotel (Oyo 22997 Beverly Hills Pune)

Very, very disappointed. Please do the needful.