[Resolved]  Oyo Rooms — hotel charge extra amount / no oyo customer care support

Website:Oyo Rooms

I booked stay at Paradise Continental with Booking ID GEPN8562
I got confirmation email with three (3) adults Triple occupancy. I paid advance payment to oyo while booking.
After arrival at hotel, i learn that they have received booking only for Two (2) adults.
I called to Oyo helpline for seven times (You check your record) - Case ID 6822471 but no resolution provided by OYO
Finally on check-out hotel charged Rs.500/- extra.
This is my first and last booking with OYO and I face big issues.
I have decided to put case in consumer court for metal harassment.
I am attaching all proofs.

Vipul Patel
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Jul 17, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2018
OYO Rooms Customer Care's response
Dear Guest
We sincerely apologize for the pain and agony. This is never the kind of experience we encourage for our guests to go through. Please accept our apologies and be assured, we'll work on this for you.

Regards
Team OYO
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