[Resolved] Oyo Rooms — hotel charged extra amount of 2000 rs

Guru0192

from Bhimavaram, Andhra Pradesh

Address:

Hotel vijetha inn ..near GT road srikakulam, Srikakulam, Andhra Pradesh, 532001

I booked vijetha hotel in srikakulam on 2nd and 3rd on 2019 in oyo in suite room category i have paid the total amount through online but they charged extra 2000rs on the checkout day..i want this money back...and suite room was dirty and the staff was rude they charged me 2000 extra i want this money back.The room was dirty and the bathtub..fridge and telephone was not working and ac water leaking from roof...this is worst experience in srikakulam.please resolve my issue as early as possible

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Jul 10, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

OYO Rooms Customer Care's response Thank you for sharing your valuable feedback. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.~SJ

Jun 07, 2019

Updated by Guru0192 Here is the bill with 1200rs and they charged 800 extra total 2000 but they gave me 1215 bill only...they charged me 2000 extra I want that money back...asap ...hotel management were rude they are charging without giving the bill...i want my 2000 rs back