[Resolved]  Oyo Rooms — hotel denied to provide room after even booking was confirmed

Address:Gill colony court road, Saharanpur, Uttar Pradesh, 247001

I and my friend have booked 2 room on 6 and I have mentioned the time of reach 9-12 pm but even after this when I have reached the have told me that they have only 1 room such a ridiculous thing is this after this some your oyo customer care representative booked another hotel and that hotel was really ridiculous is this kind of facility you people are providing immediately I left that hotel and booked another one for which I was needed to pay higher than which I have booked
you people don't have any policy such waste of time, money by done booking from your app.
Was this information helpful?
No (0)
Yes (0)
Sep 28, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest. Kindly share the booking ID/contact number, we'll get this checked for you.

Regards,
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information