[Resolved] Oyo Rooms — hotel denying confirmed booking

Sagar5656

from Delhi, Delhi

Address:

New Delhi, Delhi, 110084

Hii sir
I am sagar ([protected]) due to my sister marriage on 20 november. I have booker hotel kenil star two months ago on date 18 nov - 21 nov. I am very upset with your service. After two month of booking how can hotel cancle my booking. I received a call from kenil star hotel they are saying they can provide me rooms for only 18 and 19 nov only. I have payed all the advance balance.

And i want room pls resolve my problem as soon as possible

I have words with your team they are saying they can provide me another hotel at same price. Bt why should i pay 32000+ for a hotel which is available in 21000.

I have already payed 7906. Pls find the attachment

So pls take appropriate action else i am going toh register this matter in court.

+3 photos

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Nov 19, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

OYO Rooms Customer Care's response Dear guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our priority. Our concerned team will connect with you at the earliest.

Regards,
Team OYO

Verified Support

Oct 17, 2019

OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Joy

Verified Support

Oct 18, 2019

OYO Rooms Customer Care's response We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Joy