[Resolved] Oyo Rooms — hotel dhruvathara tirupati cheated us

Srijita Ganguly

from Mumbai, Maharashtra

Address:

Hotel Dhruvathara spot on 39866, Chittoor, Andhra Pradesh

We booked Oyo Hotel Dhruvathara in Tirupati for 7nights and paid whole amount online through MMT. They gave us hotel booking voucher, booking iD, pnr no but when we reached hotel they didn't allow us to check in there. Hotel staff were rude and uncivilized and also harrassed us. When we lodged a complaint against them in oyo customer care they promised us to refund the money but after few days they said MMT is responsible for refund and we called and also wrote MMT they denied to give money back blaming that fault has been done by Oyo!!! what non sense is this??? We shouldn't trust any of these hotel booking agencies. They are cheating innocent people money. They are fraud.
PNR - [protected], Booking ID - NH[protected]. Registered Contact no. - [protected], email id- blue.[protected]@gmail.com

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Oct 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

OYO Rooms Customer Care's response Hello Guest,
We never want any dissatisfactory experience for any of our guest. We'll get this checked.

Regards,
Team OYO.

Verified Support

Aug 25, 2019

OYO Rooms Customer Care's response We regret the inconvenience here. As checked, the raised concern has been attended diligently and your online travel agent has been notified for the same. We have also initiated the refund as a token of apology. We assure you such instances will not be repeated in the near future. Please reach out to your OTA partner for the same. Thank you.

Team OYO