[Resolved] Oyo Rooms — Hotel did not provide wifi as mentioned

Anurag Mehra

Address:

Oyo room, haryana

Me and my wife visited to Neemrana and booked oyo room, I was told at the hotel that there was no wifi, my wife lost her wallet and could not present a hard copy at the moment but she had the soft copy. I arranged her stay somewhere else.
I needed wifi for my work and I tried calling oyo regarding the unavailability but they did not answer. I was told by the hotel to cancel and now I'm not getting my refund.
Please help me out with it.

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Aug 10, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2020

OYO Rooms Customer Care's response Dear Guest,

We understand that your stay with us was not up to the mark. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Please share your booking ID / contact details so that we can assist you further in this regard.

Regards,
Team OYO