[Resolved] Oyo Rooms — hotel manager poor management | |||||
Dear sir, My previous hotel booking details is as follows: yo 2407 hotel gera's m1, booking id: jrxp5072, check-in - 8th mar'18, check-out - 12th mar'18 The overall management of the hotel is very poor. On 9th march, when i return back to hotel room around 5 pm, i observed that they have kept my bags outside the room and the room has been opted to others. After arguing with them they have opted another room for me. Same is repeated on 11 th march 2018. Finally although i booked till 12th march, i have left the room on 11th march around 5 pm. I have been a regular customer of you since 2014. But, i have experienced such poor management for the first time. Next, i have doubt if i again opt for oyo rooms again after such poor management of hotel managers. Thank you very much.. Was this information helpful? | |||||
Apr 15, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 15, 2018 OYO Rooms Customer Care's response Dear Bibhuti, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Mar 15, 2018 OYO Rooms Customer Care's response Dear Bibhuti, Our team contacted you regarding the matter and worked on the issues highlighted by you. We again apologise for the experience you had to go through. Hope our team assisted you accordingly and we'll ensure a smooth stay for you in the future. Regards, Team OYO | |||||
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We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO