[Resolved] Oyo Rooms — Hotel refused for 2nd day Stay for Pre-Payment made to OYO

Vinay Sharma 7

from Delhi, Delhi

Address:

Mohali, Punjab, 110033

This is in reference to my several mail to OYO regarding refunding of my one day money. But no response came from their side. I had paid the money to OYO on 29th Jan as a pre-payment from my bank account. After that no support given and early checkout done by the hotel at zirakpur. This actually a fraud with the consumers.

Request to Please help in resolving this issue at the earliest.

Thanks
Vinay Sharma
[protected]
vinay.[protected]@gmail, com

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Aug 19, 2018

Complaint marked as Resolved

Thankyou Oyo

OYO Rooms customer support has been notified about the posted complaint.

Feb 10, 2017

Updated by Vinay Sharma 7 My Booking ID is XVQH2365
Customer care is moving me from one call to another. I contacted them almost 15 times and every time they asked for booking id and concern incident. It is very shameful as their CRM is very week and totally harassment to customers.

Verified Support

Feb 11, 2017

OYO Rooms Customer Care's response Dear Vinay,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Thanks,
Team OYO

Verified Support

Feb 13, 2017

OYO Rooms Customer Care's response Dear Vinay,

We believe our team contacted you and discussed the matter with you. We hope all the issues have been taken care and we thank you for sharing your feedback. We again apolgise for the trouble you had to go through. Do let us know if you need any further assistance.

Thanks,
Team OYO

Aug 19, 2018

Updated by Vinay Sharma 7 Thank you Oyo !