[Resolved] OYO Rooms — Hotel refused for 2nd day Stay for Pre-Payment made to OYO
Zirakpur, Mohali District, Punjab, India
ViVinay Sharma 7
This is in reference to my several mail to OYO regarding refunding of my one day money. But no response came from their side. I had paid the money to OYO on 29th Jan as a pre-payment from my bank account. After that no support given and early checkout done by the hotel at zirakpur. This actually a fraud with the consumers.
Request to Please help in resolving this issue at the earliest.
Complaint marked as Resolved Aug 19, 2018
[Feb 10, 2017] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Feb 11, 2017
We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Verified SupportOYO Rooms Customer Care's response, Feb 13, 2017
We believe our team contacted you and discussed the matter with you. We hope all the issues have been taken care and we thank you for sharing your feedback. We again apolgise for the trouble you had to go through. Do let us know if you need any further assistance.
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