[Resolved]  Oyo Rooms — hotel services and rooms

Website:www.oyorooms.com

So, i have been with oyo from a long time. And it's really good to be a customer of oyo. And specially from last 4 days i have been staying in different oyo's in gurgaon and the experience was really good as the price of the room was also very cheap, it was around 600 to 800. Today i needed a better room as comparable to the old one so i thought of booking a room of little higher price so that i can get some extra services. So i looked for a hotel which was costing me 1000 and it was quite amazing as per the pictures which were there on the website. I came to this hotel this morning and when the receptionist showed me the the room it was totally different with the pictures which i saw on the website so i told the receptionist guy that it is really not good i'm going to file a complain on your hotel name's as it is laying a bad impact on oyo and the moment i said this he got scared and his accent changed totally and he said "okay please hold for 15 minutes i will get you the exact room which you saw on the oyo app", i said, "fine i can wait as long as i can get a perfect room for myself. Then after 20 minutes he sent me to a room which was exactly like the room which i saw on the app and i got happy and i paid the amount as well via my debit card.
But then when i came in the room i saw that there are 5 lights in the room which is not working and 6 switches which is totally broken as if someone stabbed a knife on it and the smell of the the room is horrible. And the flush of the wc is not working which is quite annoying for me. I called on the oyo helpline number and i talked with 4 different people who assured me that they will transfer me to the nearest hotel to my location within 1 hour and they promised me about a call back which i was suppose to get within half and hour and that also which i didn't get. So in the end i decided of claiming a complain on this website and in social network as well so that people can know the real fact of oyo and get known with the truth that what people shows on website that it totally fake.
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Feb 5, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
OYO Rooms Customer Care's response
Hello Faraz,

We apologize for the inconvenience caused to you. Please share your booking ID/registered contact number with us and we'll investigate this.

Regards
Team OYO
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