[Resolved]  Oyo Rooms — hotel tanish palace not allowed us to check in

Address:

New Delhi, Delhi

Booking id: tchj5628
Hotel id : oyo 13658 hotel tanish palace
Location : near delhi aero city

I booked one room in this property on 17th october to 18th october 2018. It was a 2 night stay including breakfast. Total cost to be paid for 2 nights was rs1780/- (With oyo discount)

I reached the place at 12.15 pm on 17th october & was shown the room. It was not good enough but i had chosen to stay here so that i would be walking distance from the the airport t1 terminal delhi

Now after signing the register the person at the counter wanted the entire amount of rs 2900/- (He is not ready to give the discount)
To be paid immediately else he would not let me check in at all.

I have travelled quite a lot and as well as booked a few oyo rooms too. But i have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. This it seems is the policy of hotel tanish palace but this is not mentioned anywhere on the oyo app or under its policies section. We spend more thaan 550 rupees for reach there as taxi fare

As i say he refused to let us check in me and two of my friends left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.

We request oyo team to take an immediate action against this hotel as doon as possible other wise people will loose their trust in oyo because there is no guarantee in booking made through oyo. I am also going to register a complaint against this hotel through consumer complaint forum and tourism authority in delhi