[Resolved] Oyo Rooms — I am complaining about my cancellation of hotel booking without information.

[Resolved] Oyo Rooms — I am complaining about my cancellation of hotel booking without information.

N Nikver23 from Mumbai, Maharashtra

I booked 2 rooms in la hagana beach resort and club, goa. I got confirmation call also 2 days before, but when i reached the hotel the receptionist guy told me that they are not taking any oyo entries anymore. I didnt got any help from oyo and also not from the resort. I have to again book the hotel by my own. And when i call the assistants they were not even answering me. The hotel guy asked me to cancel the booking. And wen i cancelled i got to know that 10000 rupees will be deducted. Was this information helpful? No (0) Yes (0)
Oct 20, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 17, 2019 OYO Rooms Customer Care's response Hello Guests, We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~AH
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