[Resolved]  Oyo Rooms — i am complaining about the customer service at oyo which has gone down from being bad to pathetic

Website:

Oyo.com

I was provided a booking at oyo naukuchiyatal (Oyo 17063). We are travelling with family having 2 kids age less than 5 and 6 adults in uttarakhand. Around 7 pm yesterday i called my oyo captain to let him know that we will check in late. To my horror gus response was that rooms are booked and you dont have any booking. After moving through the mountains whole day this was a beamer for me. I contacted oyo and that is where all the hassle in your so called hassle free experience started.
1. Even after mutiple calls the oyo representative kept saying the booking is confirmed and the was some 20km away. They never actually confirmed with hotel captain on this and made me move with the family to a place which was neither safe nor the best place to go ar night without bookings
2. After mutiple attempts i got some senior person on line (It took me 12 calls and 1.5 hr being on hold to get the senior person online) not sure if your senior person are that busy because i also work in a corporate and trust me this will be last thing my organization will tolerate giving so long wait time to customer
3. After getting the senior person on line it took them another 1.5 hr to figure out a room and in the mean time i with all the members of my family were stranded in a car in freezing temp with kids along. So then i was provided with 3 options and on discussion the oyo representative themself discarded all 3 on grounds that these are not good places to go. Now when these were not good why was it listed on oyo and why it took them 3 hours to find 3 # places as options
4. Finally they managed a 4th oyo site and it was already 10 pm and after waiting for good 4 hrs on road we out of no other option checked in to find substandard hotel where i will never ever stay with my family. Location of this place sivks as there is no nearby place to even fetch a glass of milk for kids and manager at this hotel is damn rude as if he owns the place
5. I called the oyo customer experience staff to tell my customer experience and in middle of call he put me on hold and went away. Seriously you guys suck big time on customer service and i have no doubts the bubble you have made atound all the big investments will blow on day leaving you all realing with problems because consumer service is what makes you move and that is where you lack the most. I was a regular oyo user from a long time and this is the end of my association with oyo