[Resolved] Oyo Rooms — I am complaining about the staff rude behaviour

shankarsuriya

from Pundri, Haryana

Address:	600099
Website:	www.oyorooms.com

Respected sir,
We booked a room in new delhi hotel sun international a room with triple occupancy. We are a family. And we are from chennai.
Complaint
1. No lock in bathroom i have a proof with photos
2. Staff behaviour rude and worst
3. They asked my mobile number from which i booked to checkout and a otp from my mobile number. After few minutes the staff gave 5 rating for their hotel. Is this the way you give star rating to your hotels?? Only i have the rights to give the star rating of the hotel not the staffs. Really i am so disappointed with the hotel staffs for the rude and worssssst behaviour

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May 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

OYO Rooms Customer Care's response Dear Shan,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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Comments

atulR

from Patiala, Punjab

I book oyo rooms n my money got deducted from my acc but after that my transection got canclled n i did nt get any refund of my money i hav wated for one day but still my money did get refunded i call the oyo costmer care but the said their is no transsection is done with ur no now i dont know wat to do so plz chk my complaint n solvd it plz

OYO Rooms Customer Care's response, Apr 17, 2018

Verified Support

Hi Atul,

We are extremely sorry to know about the trouble and sincerely apologize for the same. Please share your booking ID and we'll look into the matter for you.

Regards
Team OYO