[Resolved] Oyo Rooms — I booked room from oyo and they gave me servant room

mayank.k.tripathi

from Bengaluru, Karnataka

Website:

www.oyo.com

Hi
i booked room in goa from OYO, according to image room was very nice and they charged me around 1500/-INR. but when i reached to the hotel, they gave me different room.
i reached in night and i was with my family so couldn't take chance and i stayed in that room.
Room was different and it was very dirty with leakage in bathroom and no place to sleep, bed was broken and they didn't provide breakfast also.
The soap and shampoo they given was used.
Now Oyo is not refunding my money back
i have taken the image of that room which is attached below.

Request you to please help me regarding this

+4 photos

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Jan 23, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

OYO Rooms Customer Care's response Dear Mayank,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO