[Resolved]  Oyo Rooms — i'm complaining about my recent bitter experience at oyo hotels

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	oyorooms.com

I'd like to mention i'm a little disappointed with oyo rooms in ghaziabad. I booked a room with oyo yesterday for the very first time with hotel city garden at gt road, ghaziabad and i enjoyed my stay. But due to some discomfort i didn't want to extend my stay there so i chose to book other oyo room for 2 in same locality. I wanted a room for 2, my partner and i booked 3 oyo rooms via oyo app and had to cancel our booking because we denied entry there. I'm complaining about hotel atithi at choti bazaria, hotel redbury at ambedkar road and oyo flagship hotel opulent mall, all three hotels are listed in oyorooms.com and app and located in ghaziabad. It all happened because we didn't mention our religion at the time of online booking? They should include an option of mentioning religion in their app and website to save time and unnecessary trouble. My partner booked 3 hotels today with his oyo id and had to cancel all 3 bookings one by one after denying entry and for which we didn't get any refund and cashback of oyo money and discount. We had valid id proofs and we did thoroughly checked the hotel policies before confirming our booking. They denied our stay mainly because my partner and i don't belong to same religion. The receptionist at one hotel laughed with other staff in our faces and made indecent comments and accussed us for so called "love jihad", he said those inappropriate words himself. Wow! Wonderful! We have seen enough of the proliferation of several absurd political conspiracies about hindu-muslim lovers. This didn't stop there. We got similar reaction from next oyo, finally the third one showed some decency and denied humbly mentioning the reason that is not belonging to same religion. This is what we get in return for trusting a brand name.. Humiliation and defamatory comments hurting our religious sentiments. We wanted to spend some quality time together. But the hotel staff was very rude. Like we are doing something very wrong. It was like a nightmare. Like we had committed a sin. We needed a room, they didn't have to be judgemental. And i'd also like to mention my partner is visiting me for the first time from the state of jammu and kashmir, inspite of having a valid id proof the hotel staff frowned at him, gave unpleasant suspicious looks and made racist and communal comments too!! My partner denied his rights and his identity was quentioned just because he is muslim and from that particular part of the country. They should include this as well in their guest policies. It seems oyo hotels in ghaziabad have forgotten the age-old principle of 'atithi devo bhava (Guest is equivalent to god)'. This is very humiliating and bitter experience. I got a call from their customer care department regarding the same and they apologized to us for not providing services as expected. But the damage was done. I'm dissatisfied with their services because i had high hopes reading reviews about oyo online and i made oyo my top choice for staying because i relied upon their claim of well trained staff and top class customer service. I feel cheated for blindly trusting those words. I heard a few bad reviews from my friends and acquaintances but i want to try by myself. I couldn't agree more with them until now that i had my personal experience with oyo. I chose oyo because of their reputation and claim for trusted and safe hotels. I'm not going to recommend any of my friends to chose oyo again. I can understand they are more concerned about "our safety" rather than the fear of local moral police, despite the absence of any law that forbids two consenting adults regardless of their religion from sharing a hotel room moral police are known to raid the premises of hotels that accommodate interfaith couples on the pretext of going after ‘love jihad-like activities’. Legally, the police have no grounds on which to conduct these raids. But if this is the case they should have at least mention this criteria in their hotel policies or restrictions on app and website as well. And oyo app doesn't provide any contact information to reach the hotel directly before staying. I had to take help from google to get their numbers. We were wandering on roads looking for just one oyo that doesn't have such stupid policy. As a law abinding citizen of india i know nothing is greater than national security and i understand that they were just doing their jobs. I also know my rights and i can sue oyo and those 3 hotels for violation of the fundamental rights given under the constitution of india. Their communal despising face revealed to us. I can drag oyo to consumer court for misinterpretation of their misleading and discriminating policies. It causes a lot of trouble to both o[censored]s. It was my first experience with oyo and i'm pretty much done with oyo. I wasn't expecting such rude and hostile attitude, poor customer service and unprofessional behaviour. I want to share my feedback with others to help them chose a better hotel. I hope authorised persons at oyo take such issue very seriously and act accordingly. And i hope nobody have to face such religious intolerance and discrimination in future. I'm attaching a link of their official website relevant to my grievance.

https://www.oyorooms.com/can-unmarried-couples-book-a-hotel-in-india