[Resolved] Oyo Rooms — i'm not getting refund

vivekheg

from Bengaluru, Karnataka

Address:

560073

My booking id is voum6983. Where i booked the hotel @ rg residency bangalore. I paid through phone pe. Its 625 rs. Bt the hotel people said i need to pay 200 rs extra as a difference amount.in my other app there is no more charges if i pay through online. Then i cancel the booking. Bt when i call to the customer care people they refuse to refund the cancellation amount. The condition is o need to book the hotel again and after payments only they trying to refund my previous cancellation charges. Poor service. Never book through oyo.

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Nov 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy

Verified Support

Oct 27, 2019

OYO Rooms Customer Care's response We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you! ~Dona