[Resolved]  Oyo Rooms — inconvenience caused in oyo home stay

Address:

colva beach road, goa, North Goa, Goa

I stayed in oyo home stay 18328 Green view studio from 31st May 2019 to 2nd june 2019 with my wife.I booked the said homestay through makemytrip.Since it is a homestay I called oyo customer care several times on 30th may to know the procedure regarding self check in.But no information regarding the procedure to send id proof or payment link was given to me.I was also told by one customer care agent that Oyo team will be there to help me for checking in.I reached there at 11 am but no one was there from oyo.I had to call oyo customer care like 10 times to check in but nobody were able to help me.Then some guy working at the property gave me contact details of oyo captain who reached there within 15 minutes and helped me to check in.If the oyo customer care had informed me about the procedures on 30th may, I wouldn't have to stand with my wife for 40 minutes outside the property.The bathroom was not clean and the AC Remote not working.Also no toiletries were provides except towels.on 31st eve I forgot my room key inside the room and informed the same to oyo team immediately. The oyo team could not found the duplicate key and in the night tney found out that the duplicate key is with the property manager.we had to spend the night in another room without our belongings.I specifically requested the oyo team to get the duplicate key in the early morning as I have my things inside the room.But nobody came from oyo in the morning to give me a duplicate key inspite of calling them in the morning.I had had to personally approach the property manager to get the duplicate key.This is the worst experience by me from a reputed hotel booking company.