[Resolved] OYO Rooms — indecency

 
1 Review
Gurgaon, India
 Shivaam Kakar on May 9, 2019
Will explain my stay with oyo
1. Was given the room with a large hole in the door.in place of a keyhole facing the bed.
2. We noticed the hole in an hour. Quite embarrassing
3. Asked the reception guy to change the room after making the request for several times he accepted and gave me a room in which twin beds were there
4. The new room had around 1 cm gap when the door was closed. Anyone can be able to see through the outside of the room.
5. Then in the morning 9:22 someone was trying to open my door. It was very scary for us.
Went to the reception asked for the recording and there was a guy trying to open and see us inside.
6. Contacted oyo captain his response was that the guy is a mental patient. It happened by mistake
7. Contacted oyo helpline number after a lot of will connect in 2 mins, wait for my manager, tey said he was a hotel guy, they themselves are contrasting,

Very uncomfortable and sad experience with oyo
Need my refund

Not able to contact anyone from your team
They say will call you back in 15 mins
But they never do so

[protected] shivaam
Complaint marked as Resolved Jun 18, 2019

Complaint Status


[May 10, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, May 10, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
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    OYO Rooms - indecency