[Resolved]  Oyo Rooms — intimidating oyo member oyo kakkson inn

Address:

PM/A-86 baliapanda, Puri, Odisha 752001, Puri, Odisha, 752001

Respected sir/ma'am,

I had booked the hotel Kakkson Inn, Puri, Odisha for the dates August 19, 2019 to August 21, 2019 (2 nights). The Oyo App showcased the hotels' images which were delusional and customer attracting. When I, along with my partner checked-in the hotel we found out that there was no parking facility available at the hotel against as promised by the Hotel on the Oyo app. On checking in we also found out that the room was unclean, bed was unclean, bathroom was wired and shabby. The staff members were extremely unprofessional and would stay inside our rooms for long times under the veil of servicing. I and my partner also felt that the rooms were bugged, i.e., suspicious magnetic fields around the mirror which faced the bed. At the time of checking out, an unauthorized person barged into my room and misrepresented himself as the Oyo captain and snatched my phone to rate the hotel high against my will followed by a reasoning with the concerned member who was intimidating. I got tricked into believing that the hotel was good based upon the high ratings, however, now I know it was farce and illegal how the staff members were using other unauthorized persons from outside the hotel to intimidate the customers and retain high ratings by using their phones.
It was a dreadful experience for my partner as she was uncomfortable with the overpowering attitude of the staff members. I request the concerned the authorities to kindly look into the matter and make it possible for the tourists travelling to Puri to have a safe surrounding.