[Resolved]  Oyo Rooms — invoice not provided by either hotel or oyo service center

Address:

3rd floor, Infinity Arcade, Near pratap Nagar Bridge, ONGC Makarpura Road , Vadodara, Vadodara, Gujarat, 390004

I have booked hotel infinity, vadodara -30540 on dt. 6th jan, 2020 to dt. 10th jan., 2020 and after horrible stay and unsupportive behavior checked out. Now, upon time of check-in they asked full amount in advance. Which i paid without hesitation. Later no proper service, nor breakfast or cleanliness. Oyo 30540 hotel infinity is worst place to stay at.

Tried to contact oyo but they refused as payment was done and commission was distributed between thugees. Now, all i want is invoice for that stay under booking no. Vdpx5748, reg. No. [protected]. Hotel declined invoice as they said i will get it by mail and printer was not operation. Later waited for few days and no invoice came.

Called oyo call center 5 times and provided many mail addresses for sending invoices, they were like "sir, we have sent you please check mail", "sir, booking id showing error, connecting you to supervisor", "sir, mail will be received to you in 5-10 min as it is in queue", "sir, please be on line, can we put you on hold?", "sir, i have sent you invoice by mail, please check... Hello hello hello can't get your voice. Disconnect"...

What a mockery of customer!!! No one means no one tried helping this issue out. Such scum gathered in one place. All i want is my invoice for given booking id on mail id "[protected]@yahoo.com" &"raj. [protected]@aggreko.com".

Please help me resolve it. I have to claim this invoices in our company as it was business trip. Regretting using oyo.