[Resolved] Oyo Rooms — late in refund

sumeetaa

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452001
Website:	www.oyorooms.com

Package id
Pkg-aukh4658

I booked my tickets on 5th november 2017 for 29 dec - 2 jan goa holiday package for the same i credited the amount of 8600 rs. For4 nights

I got the confirmation on phone that hotel will be booked as oyo has received payment.

Booking got on hold because your executive couldn't book the desired hotel as promised.

For the same refund initiated by oyo, it is been almost a month no amount has got credited in my account.

Pathetic customer care i faced (Shubham verma especially)

So many followups - no reply

Unable to produce reference number from account department.

Package id
Pkg-aukh4658
4 guests, 2 rooms

+1 photos

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Jan 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

OYO Rooms Customer Care's response Dear Sumeetaa,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 05, 2017

OYO Rooms Customer Care's response Dear Sumeetaa,
We tried reaching out to you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.

Regards
Team OYO

Verified Support

Dec 05, 2017

OYO Rooms Customer Care's response Dear Sumeetaa,

My team tried contacting you but there is no response from your end. Please share alternate contact details.

Regards
Team OY

Dec 06, 2017

Updated by sumeetaa I had a word with one of your Manager Rahul today itself. Let's see how long will it take to get amount credited in my account.

Dec 06, 2017

Updated by sumeetaa I asked my Bank with reference o[censored]TR # (CITIN[protected]), bank is asking what was the payment mode NEFT or IMPS as no amount has been credited yet.

Also I did call to oyo rooms to inquire for the same ( as no number was mentioned in any of the e-mails) now team is saying no booking id is there - on the number 9*********4 or package id PKG-AUKH4658.

Kindly arrange a call.

PS - It is a pain to track my own money in working hours.

Verified Support

Dec 07, 2017

OYO Rooms Customer Care's response Dear Sumeetaa

We have sent you an Email, please revert with your bank details so that we can initiate the refund amount. Be rest assured, we will resolve this.

Regards
Team OYO

Dec 07, 2017

Updated by sumeetaa Dear Pankaj Tiwari,
Guest Experience Manager
Oyo Rooms

In your last mail an account statement was asked to produce, hilarious it is. Thought I have attached my bank statement in mail sent to you.

Amount to be refund is of 8250 rs.
PFA of Bank Statement in the mail I sent to oyo rooms

Kindly initiate process for the same .

PS - It is humiliating to give my own bank statement to prove what amount was credited from my end.

Verified Support

Dec 08, 2017

OYO Rooms Customer Care's response Dear Sumeetaa

My team contacted you regarding the concern raised. Your refund has been processed from our end and we have shared the UTR number over Email. Let us know if you need any further assistance. We're here for you.

Regards
Team OYO

Dec 09, 2017

Updated by sumeetaa Dear Whosoever,
Oyorooms

I contacted my bank, no amount / NEFT has been initiated as per of their statement.
Kindly update at your end.
Whether the UTR number provide by your end was right or not.

Regards,
Sumeeta

Verified Support

Dec 11, 2017

OYO Rooms Customer Care's response Dear Sumeeta

My team contacted you regarding the concern raised. We hope you are satisfied with the resolution provided. Your refund is done from our end and we have taken a strict note of the feedback. Let us know if you need any further assistance. We're here for you.

Regards
Team OYO