[Resolved]  Oyo Rooms — mismanagement and atrocious customer service

Address:

Gurgaon, Haryana, 122413

Booking ID: 69787

I shifted in this room on 01/12/2019. We opted this room because we were promised a private fridge in the room with attached bathroom and cooking utensils.

From the first day we arrived, we have been complaining that the flush is not working. After one week of reminding our supervisor - Saavan, he was finally able to get the plumber to sort the issue with the flush as there was a metal plate stuck in it. Immediately after a couple of days, we were informed by Saavan that the is a leakage in the pipes in the bathroom that is causing a problem for the neighbours and he wants his plumber to look at it.

So for the following week, every day ( Plumber, Manager, Owner of the House, Supervisor Saavan ) aforementioned people used to come and check at any random time over the day. Please note we work in rotational shifts, so this is very inconvenient.

After that finally, the plumber worked for 2 hours and informed us that the issue has been fixed.

Immediately in a couple of days, the leakage started from the pipes and taps in the bathroom, which has not yet been resolved by them even after complaining a number of times to Supervisor Saavan and Manager Ayush Goel.

For the last 10 days, we are calling them for information and they reply that it will be done in 1 hour, 1 day, by the evening etc. Also for the same time, we are not getting water at our home which is absolutely ridiculous service from a company like OYO.

Till now the utensils promised to us have not been provided.
While using the Gram power app to recharge electricity Saavan registered our app for the wrong room. Due to this for the 1st 10 days, we had no electricity. Our room has not been cleaned once, even after reporting multiple times to Saavan.

Now after a lot of frustration, we spoke with the manager Ayush Goel, who said you can move to a different place where the kitchen would be in sharing along with no provision of a personal fridge. He also said, there will be an additional charge for shifting, which is already a very hectic process for us.

Till now nothing has been communicated regarding the fixation these issues even after speaking with Saavan and Aush Goel. I feel I have been scammed for a lot of money in exchange for no services whatsoever from OYO.

There is no taking responsibility for this. I hope to hear a resolution from you. Very disappointed with the services.