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[Resolved]  Oyo Rooms — mismatch pricing with hotel owners resulting in denial of room & no refund

This post is due to harrasment faced by one of my friend. He is new to oyo. Booked an hotel via oyo app paying in advance amounting 1498 for a day & after reaching d hotel receptionist said they got only 700 something & denied room. After calling cc nothing much happened, the receptionist said to cancel & to make rebooking. After that he didn't able make booking & also his app showed no nearby hotels available. But me & one of frnds oyo app was showing available rooms in nearby hotels. After that hotel manager denied to give him a room, no refund nothing. What type of service is this. He had to return back home at night risking his life. I attaching hotel info, booking id & your denial to give him refund. Kindly look at the matter. Your company's reputation is at stake. I[censored] can't make service good we will #boycottoyo
Hotel: oyo 48441 hotel randhoni residency.
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Oct 17, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2019
OYO Rooms Customer Care's response
Dear Guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our priority. Our concerned team will connect with you at the earliest.

Regards,
Team OYO
Verified Support
Sep 15, 2019
OYO Rooms Customer Care's response
We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Joy
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