Submit a Complaint
Other
OYO Rooms

Oyo Rooms — Money deducted but hotel denied the booking

I booked two rooms at Hotel Banzara Dham, Mehandipur Rajasthan from Agoda on 13th May. I made the payment of half of the amount. When I was about to reach the hotel around midnight, I called the owner to let him know but to my surprise I was denied the booking saying that he doesn't accept bookings from Agoda or Oyo. I even contacted the oyo customer support but they turned out to be incompetent.
Now I want my refund.
+3 photos
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 20, 2022
OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the mail. Kindly help us with your bank details so that we can proceed further. Let us know for any other assistance. ~Dia
May 30, 2022
Updated by Naman055 I still haven't received any mail from your side asking me the bank details or anything.
Could you please send it again?

Thanks!
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

Hi Naman, we are unhappy to hear the discomfort you faced with us. We are dedicated to our guest's contentment and happiness and hence we would bring you the same. We have raised your concern with our right team and they will assist you asap.~Team OYO
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information