[Resolved] Oyo Rooms — money refund bug in oyo android app

Suneelcr

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500070
Website:	www.oyorooms.com

Dear sir,

I'm sunil kumar c r, when i'm searching for hotel booking near kuntala water falls in adilabad (District in telanagana state) it showed me the two hotels,
1) oyo 43871 a g residency 2) oyo 43430 aurora beach road so i booked the hotel a g residency oyo 43871 for 4 guest 2 rooms on 13july 2019 to 14th july 2019 with booking id : admk5628 and i paid amount of ₹1748.00 after booking i recieved a whatsapp message with the hotel address. I identified that the whatapp message is showing the wrong address somewhere at andaman nicobar i contacted the customer care they said that they are facing some techinical problem they given me assurance that my money will be refunded but 2days back when i'm trying to reach the customer care they are telling that the case is closed no money will be refunded. Find the attached pics for your quick reference.

Kindly look into this case and take some strict actions on oyo rooms team and kindly refund my money back

+4 photos

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Sep 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please give us some time to review your case and we will get back to you soon with an update. Appreciate your patience. ~nc

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response Our concern team looked into the concern and the needful has been done from our side. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO