Oyo Rooms — my booking id is htl ky bbd didn't get room

Address:	gajuwaka, Visakhapatnam, Andhra Pradesh
Website:	oyo rooms

My booking id is HTLYXKYBBD I witness very horrible service i booked room n paid in advance got booking confirmation but when i reached hotel Oyo 5231 M V Boutique Hotel in gajuwaka (visakhapatnam .the hotel manager said he don't have vacant room n was clueless about Oyo as he was not having booking information. i called customer care n they kept me on hold first time 15min then again 4 mintues then again 20 minutes with no helping attitude. whole 1 hrs from 12.50pm to 2.30pm with family in summer i was roaming in city, Please refund my money immediately. worst service by you ...i will never recommend to any one