[Resolved] Oyo Rooms — my hotel reservation at allahabad

[Resolved] Oyo Rooms — my hotel reservation at allahabad

V Vijay Reddy P from Hyderabad, Telangana

Hi, Recently i have booked tulip inn in allahabad during my recent visit. Let me bring to oyo support that how in the hell did you make this as your partner hotel as everything i can think about this hotel is wrong/bad 1. Pathetic staff, no attire, dress code, cleanliness etc.. 2. Horrible rooms 3. Outdated ancient linen, pillows, bedsheets, all the clothing in the room is smoked.. 4. Horrible bathroom 5. Cockraoches, bed lies... 6. Spring in the mattress is gone.. So the whole family slept on the floor 7. Ridiculous breakfast... Shady furniture.. Flies everywhere 8. The list goes on Was this information helpful? No (0) Yes (0)
Aug 27, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 27, 2018 OYO Rooms Customer Care's response We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact no. with us. Regards, Team OYO
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Vijay Reddy P

from Hyderabad, Telangana

Recently i have booked tulip inn in allahabad during my recent visit. Let me bring to oyo support that how in the hell did you make this as your partner hotel as everything i can think about this hotel is wrong/bad

1. Pathetic staff, no attire, dress code, cleanliness etc..

2. Horrible rooms

3. Outdated ancient linen, pillows, bedsheets, all the clothing in the room is smoked..

4. Horrible bathroom

5. Cockraoches, bed lies...

6. Spring in the mattress is gone.. So the whole family slept on the floor

7. Ridiculous breakfast... Shady furniture.. Flies everywhere

8. The list goes on
Following are the details support team has asked

BOOKING ID: PJTG7854

CHECK-IN - 23rd Jul'18

CHECK-OUT - 24th Jul'18

ADDRESS - 5E/2A, Lok Seva Aayog Gate No. 2, Old Patrika Marg, Civil Lines, Tej Bahadur Sapru Road, Allahabad

OYO Rooms Customer Care's response, Jul 31, 2018

Verified Support

Dear Guest,

Our team connected with you with regards to your concern and we believe that you've been given the best possible resolution. We ask for your forgiveness again for the hassle caused to you. You can reply to the same email that has been shared with you to inform us about your future bookings so that we can do needful that has been assured. If there is anything else that needs to be addressed, please feel free to contact us.

Regards
Team OYO