[Resolved] Oyo Rooms — my refund has not been issued from 1 month as the hotel manager had said | |||||
My refund has not been issued since 1 month as the hotel manager has promised me. When we left the oyo rooms the manager has refused to refund and said that i have put the mail to the oyo and they will refund you because you have done bookings from oyo. 1 - the rooms are smelling badly 2 - i have put all the languages in my rooms the workers denied because i had come early in the morning and lift was also not working 3 - the hotel manager has said to my drivers that if you want to take the breakfast you have to wash your plates yourself 4 - i had booked my rooms 1 day earlier and my rooms was like full of guests and after that we are waiting in the lobby and they were cleaning the rooms Was this information helpful? | |||||
Aug 2, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO | |||||
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We had very bad experience with OYO, we not received the refund and done follow up several times, also exceeded more than 14 business days. While checking with bank not yet received any amount.