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[Resolved]  Oyo Rooms — need refund as no checking in (oyo 542 hotel kalkaji residency)

Address:New Delhi, Delhi

I recently went to delhi (Oct 3, 2018) and i have booked a hotel named "hotel kalkaji residency". I received two text messages regarding their reception number ([protected]) and the number of some ankur gola ([protected]) for assisting me. I also received the hotel location via this text message. I reached delhi at 10pm and i searched for this place for more than one and a half hour and i couldn't find this place. Moreover none of the numbers were working. At the end i had to booked another hotel with double the price.
I need my refund back because i haven't checked in to the hotel because of improper services.
My booking id is - zavy7185
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Oct 10, 2018
Complaint marked as Resolved 
Got call from one of the oyo employees, he looked into the matter and I got my refund back withing 3 hours.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2018
OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Complaint comments 
1 Comment

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Comments

I am not getting my refund as ihad done booking on Goa FOR 16 - 19 OCT and i had cancelled on 19 SEP but till is around one month above i had not got my refund
I had called so many times to oyo but no one is resolving my issue what is this

MY BOOKING ID - PBJR2398
Reply
OYO Rooms Customer Care's response, Oct 23, 2018
Verified Support
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
OYO Rooms Customer Care's response, Oct 26, 2018
Verified Support
Dear Suyash,

We contacted you regarding this and hope we were able to help you. Do let us know for any other assistance.

Regards,
Team OYO

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