[Resolved]  Oyo Rooms — need refund for bad services

Dear sir,

I am surendra singh, have booked the property del2089 in rajouri and i have been staying there since july 15th. The booking id # 118769. I have booked a private ac room with single sharing only, however i would want you people to know that the day when i checked-in, i had to stay without electricity for almost 2 hours as there was no electricity. I got to know that it was on prepaid electricity from your property manager mr. Sumit. He knew that i was going to come and check-in but still there was no electricity, i was completely drenched (Wet) in sweat for almost 2 hours and then the electricity came. The room was also not clean and i doubt about the sanitization too. There are bedbugs too, so i am sure oyo cannot even afford pest control. The room that was given to me has no glasses in the windows, i said no glasses and not broken glasses. So whats the use of having an ac room? This issues was raised via oyolife app and also in person to the property manager and he hasn't done anything yet.in the end i also asked him to give me a piece of cardboard so that i can get it fixed by myself, but even that was not provided neither done by you guys. After waiting for days i asked for a number for some senior person and your property manager mr. Sumit gave me the number for your zbm priya srivastava and also she was of no use but she was rude and also sarcastic and clearly denied for any help stating that your contract with the building owner is going to cancel so she cannot help. My question is if the contract was going to end then why did you guys take my 2 months assured stay's booking? And the contract ends on 27th july so till then its oyo's responsibility to take care of my issues as i have paid you guys. Till the time i had not paid you any money you people had called me several times when there was no electricity on the first day and the moment i paid you guys then you just left me like an orphan. I wish you were providing post paid services and i can bet you you would have not given me a chance to get disappointed but thats not the way i guess it works in india.in india customers are not god but they are treated like commodities in most of the service industry. Ok coming back to my issues. There is no glass on the windows yet so since i have paid for ac room and i cannot use ac cooling because of this i would like to request a refund or a partial refund from oyo as i was cheated and misrepresented in many things. I also raised concern on your official instagram page but even them i got no response. I called your customer service number but still my issues are unresolved. The wifi just worked for 2 days initially and even that is not working and when i call oyo they say that the building owner will recharge and building owner simply denied me saying that he will only recharge after the 27th july once the contract ends. I guess building owner is right as its oyo's responsibility as i have paid the money to you guys and not to the owner. If i need to cancel my stay with you then i have to wait for like 10-15 days to get the security amount back, why? Its no where mentioned on your website or on the app. I want to just inform you that i would love to cancel the stay with you guys and also i want a refund for not being able to provide me basic services. I have to also jump another building and then enter the property few times as my office hours are odd and i am not allowed to call the building owner to open the door and neither do i can use the door access as it doesn't works. So of i come back from work early around 5 am then i have to go to to the nearby building and climb almost 4 floors and then use the common terrace area to enter to the main building and then climb down to my floor. Are you guys even serious? Do you people even exist? I want someone to respond me by either calling or reply me with answers to all my queries. Please call me anytime before 12 in the noon or then you can call me only after 6 pm.

Thanks for your worst services and setting up a bench mark in treating your customer not welcome and miserable.

Thanks & regards
Suri singh
Mon - [protected]
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Aug 8, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2020
OYO Rooms Customer Care's response
Hi Suri,

Please accept our sincere apology for the inconvenience caused.

We have highlighted this to our concerned team. Please give us some time, we will have this rectified at the earliest.

Regards,
Team OYO
Verified Support
Aug 03, 2020
OYO Rooms Customer Care's response
We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know.~Joy
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