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[Resolved]  Oyo Rooms — nightmare experience at oyo and customer service just ignoring

Address:Somaiah Tow, A S Rao Nagar, Main Road, Kushaiguda, Hyderabad, 500062

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty room like this
I had to spent most of the time in reception waiting for oyo customer service agent (Poulami who promised to either change the room or hotel but disappeared entire day/night ignoring my various calls
Since then i wrote 14 emails to explain to me why the room is not even close to 1% of what they advertised and why customer serivce failed to provide service or change room made me wait 15 hours and even now why they are refusing to refund 100% of booking amount instead just refunding 234 rupees after failing to provide what has been assured and ignoring my emails?
+3 photos
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May 20, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2019
OYO Rooms Customer Care's response We never want any dissatisfactory experience for any of our quest. Please share the details with us, we'll get this checked for you.

Regards,
Team OYO.
Apr 16, 2019
Updated by Jaishivk How come this is marked as resolved when oyo just adds a comment without resolving anything. As mentioned clearly in the original complaint I gave oyo hotel name and sent 14 emails to your customer service but still no response. I shall reopen a new complain until you really give a resolution.
Verified Support
Apr 16, 2019
OYO Rooms Customer Care's response Please share the details with us, we'll get this checked for you.

Regards,
Team OYO.
Apr 16, 2019
Updated by Jaishivk Booking( OISX5824 ). Balaji lodge-oyo19927.
What more details you want?
Verified Support
Apr 18, 2019
OYO Rooms Customer Care's response Our team attended the concern diligently here and the needful communication has been sent over the email. As a token of apology, we have offered you the refund. We assure you such instances will not take place again. Let us know for any related assistance.
Apr 18, 2019
Updated by Jaishivk Did you even read what I mentioned clearly here? They just offered 25% of booking amount after providing nightmare experience and customer service never helped to sort from the begining and even now. Did you even check the pics ? Does it ece match 1% of listed pics on oyo site? The whole point of me complaining here is to get 100% refund. Next time please don't answer in a generic way to escape. Provide direct details about how much amount you are refunding instead of just saying your team offered refund. Till now you did nothing new from 3 days after even complaining here. I need 100% refund into my oyo wallet as you tricked and fooled by putting pics which never matched the hotel. I provided it and I'm not leaving this matter until you do that.
Apr 20, 2019
Updated by Jaishivk Can you please me about the resolution?
Apr 22, 2019
Updated by Jaishivk Can you reply with clear resolution details?
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Comments

I booked a hotel in Patna[protected] to[protected] . I booked for the 3x classic room and they provided me 1x sever room wilhich is cheapest room in the hotel and they alloted me on other room as record but didn't show me and that time I also call to OYo but they not responding me .
Thanks

Reply
OYO Rooms Customer Care's response, Apr 16, 2019
Verified Support
Hello Guest,

We regret the inconvenience that caused. Kindly share the booking ID/contact number so that we can assist you better.

Regards,
Team OYO.

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