[Resolved] Oyo Rooms — no appropriate action taken

 
1 Review
 star14 on Aug 18, 2018
17/8/18
My friends were staying in a hotel, both were above 18 and unmarried (Both things mentioned and known while booking). Police came for checking the hotel and took them away without any valid reason.
On calling oyo helpline they just kept on forwarding the call from one person to another without taking any responsibility or appropriate action. The hotel manager refused to co-operate and did nothing while the oyo help staff said they couldn't help us until morning. We called oyo a lot of times and half of the time they just promised to take action and call back, which never happened.

Hotel - the tulip ranchi, diwakar nagar, bariyatu, ranchi
Complaint marked as Resolved Sep 19, 2018

Complaint Status


[Aug 18, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Aug 19, 2018
Dear Guest,

We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact no. with us.

Regards,
Team OYO
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    Customer satisfaction rating
    81%
    Complaints
    1179
    Pending
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    Resolved
    922
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - no appropriate action taken