[Resolved]  Oyo Rooms — no refund for room cancellation

Address:North Goa, Goa

I have booked four rooms through oyo app for 4 days from 06.11.2018 to 10.11.2918. But my father was in serious condition on those days. Because of this reason i can't avail the rooms. So i cancelled the room booking. But the restart management will not ready to repay the booking charge and also told to contact oyo for further move. I am ready to send even my father's discharge summary. Please consider my situation and do the needful.
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Dec 13, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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