Oyo Rooms — no refund initiated since 5 months of exit besides follow up

On 27-nov-2019, at 12:00 am, oyo life wrote:

Dear shelly,

“all of your customers are partners in your mission” - shep hyken. As an organization, our mission is the satisfaction of residents staying with us.

This is to bring to your kind attention that due to a few operational issues, we have to request you to move from oyo life pun445 to a new oyo life property by nov 30, 2019. We understand moving can be stressful, however, this is just an effort to make your stay and experience better with us. The facilities and other amenities will be of similar nature at the new property. Your zonal business manager will be happy to assist you with the available property options for you to stay.

To facilitate your transfer, we will match your current rent and it will remain unchanged for the next month. Also, your security deposit with us will get transferred seamlessly. The terms and conditions of the contract remain unchanged for the month of november.

In case you want to exit, we will refund the full security deposit and also waive off the cleaning fee as a gesture from our side within 7-10 working days after nov 30, 2019.

As a team, we want to thank you for your collaboration and understanding.

Regards,
Oyo life!
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