[Resolved]  Oyo Rooms — no refund received

Address:

Thane, Maharashtra, 400604

I have booked a room through oyo rooms in amritsar in the hotel the queenstower for 16/10/2019 aycm9037 which by mistake got cancelled by my side after payment got debited. Against it i had a word with oyo team on mentioned number. They assisted me that i am initiating your refund against it but you book room again in the same hotel. I did as they said i booked second time tlox4697 and got debited twice, 1 for the earlier booking which got cancelled and again for the next booking which i have made. They committed to give refund in 7 working days. So after 7 days i called again on the same number on 20/10/2019 that i din't got my refund yet and again after checking in system they told that it wasn't generated right now i am initiating so you will get it in next 7-14 days not today after 7 days. I got a meassage from there side that refund is initiated for so and so by oyo central team but when i called to ask for the status after 20 days that is today on 5th november they told me that it wasn't generated we are initiating right now so you will get it in next 7-14 days from today. I am really really dissatisfied with this thing. Like i will have to again wait for next 7-15 days which makes no sense. It is going to be a month now. I have attached screenshot i wasted alot of time behind it. Want an answer regarding the pathetic system they have maintained and need my refund within a day as. I cannot suffer for what worst system you guys carry. Worst experience ever i had with this oyo portal. Need immidiate actions to be taken for the same. I now realize you can never trust oyo people for refund. They just play with everyones money like this. I have heard alot of cases like iam facing right now.