[Resolved]  Oyo Rooms — no refunding

Address:

Aecs layout, Bangalore, Karnataka, 560037

I booked an 2 oyo rooms on may 25, 2019 in ooty at misty rock hotel. Thank god i dint pay the full amount but paid an advance of 2948 some thing. Before reaching the hotel we call the hotel owner and to our surprise he said no rooms were available, there is some issue with oyo app please check with oyo. Immediately we called oyo and inform the incident. The oyo customer executives suggested to give us room near the bus stand which we deny since we need a peaceful place.in the end he told he will initiate the refund and withing 7-14 days it will reflect in my account. Its been 1 month still i have not got my money. If i called the customer care they would keep passing the calls and keep me on hold every time. It was the worst pathetic experience ever. I spoke to their executive and manager name poornima this lady kept me on hold for 45 mins and never came back, then subhodeep das, jalaj etc etc... They all are useless... I don't know how to deal with this matter anymore i would keep receiving mails that my refund is initiated but nothing happened till now.