[Resolved] OYO Rooms — non-availability of the room for check in for a booked oyo room
RAS Building, Karichara,Pallippuram P O, Pallippuram Thiruvananthapuram District, India
Sasajeedasa on May 20, 2019
A room has been booked in oyo with booking ID ILYH2486 for checkin on 11.05.19 and checkout on 12.05.19 at SSG Residency (OYO 24476), Nanjangod.But when we reached there at 8.00pm on 11.05.2019, we came to know that the particular property has been closed for long.Apart from that, the property was in a loanely place and we have to drive around 6 kms to reach a residential area.We were using OYO rooms before and we trusted the company. When we called them that night, customer care personnel forwarded our call to a senior manager and he even was not able to provide us with the room in a nearby OYO.Finally we told them to process the cancellation as it was late night in a unfamiliar city and we managed to find a room in a hotel which was not the property of OYO and more money was incurred for that .Even now we dont understand how come the responsible hospitality company like OYO initiated booking in a property which was closed. The money deducted for booking was refunded.We should be given compensation for the mental agony and financial loss encountered.
Complaint marked as Resolved Jun 24, 2019
[May 21, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, May 22, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. we're getting this check for you.
Verified SupportOYO Rooms Customer Care's response, May 23, 2019
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
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