[Resolved] Oyo Rooms — not accepting oyo bookings - refund with compensation - reg

PrakashS13121987

from Ferokh, Kerala

Address:

Namakkal, Tamil Nadu

I have made a room booking in hotel sree savana bhavan at namakkal dt, tamil nadu, india on sat, 12th october vide booking id: tsve5067 in the name of veenu.
But the hotel management not accepting oyo booking services and they not provide room. Hence i contact your area agent and he insist me to contact customare care. I make repeated call to your cc, and there is no response your end.
Further i going to another hotel and stay through my own arrangement.
Hence i asked you to refund of my paid booking with suitable compensation because of the inconvenience made by you within 24 hrs please. Otherwise i have to deal with legally in court.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Oct 19, 2019

Updated by PrakashS13121987 Today 19.1.2019 i have spoke with your customare care executive, they put me hold on over 30 Mins and end the call without any intimation or fruitfull answers.

Verified Support

Oct 22, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the troublesome experience. Rest assured that we will take this matter to closure at the earliest. Kindly give us some time to get it checked.

Regards,
Team Oyo

Verified Support

Oct 23, 2019

OYO Rooms Customer Care's response Hi, Our concern team looked into the concern and the needful has been done from our side. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO