[Resolved]  Oyo Rooms — not allow check-in on booked date

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I booked panasonic sea resort at allepey for 31 december2017 to 2.1.18 by paying rs. 12385 but when we reached at 12 pm in 31 dec they did't allow us to enter the resort. Because they have gave our booked rooms to another person in higher rate nd shifted us to another hotel away 2km from beach. We pay 3000 for each room but they provide us room worth rs.1500 on 31st after spoiled our new year they shifted us to panaromic resort on 1st jan 2018 around 1 pm again they spoiled our another half day. Then we again booked by paying 4072 rs. For another day. We waited outside the resort till 1 pm at night with small children nd there was a crowd of drinked people who teased our female member. So i request you to pl blacklist this resort from your oyo panel nd refund us difference of amount paid by us for 31st dec 2017. They also provide us local brand shampoo & other things in place of oyo kit. Pl put the matter serously on the manager of the hotel.