[Resolved] Oyo Rooms — not got the room which I had booked

ShwetaRai TMH

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I had booked a room at OYO 8471 Sushma Accomodations (ID FGXA0154) in New town area fo 7th Aug 2018.
1.First of all I was given R.no 203, which is different from the room I booked. (I have taken photo of room I got)
2. I had booked the room for one guest, however since my parents were there with me so I increased the guest count to three after reching there and paid extra as per what they said (RS 300 per head)..However they did not give me any bill for the extra charges paid
3. I had got the information in my email that I can order breakfast between 7 am to 10 am, however There was no breakfast provided. The owner Mr. Guha talked very rudely when asked for it and when I said I will complain to OYO abot this descripency he shouted back that he will also complain (But I don't know for what will he complaint).
4.The room phone was dead and they did not get it repaired despite repeated requests
5. The furniture provided was dirty...I have taken photo of it)

+3 photos

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Sep 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2018

OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.