[Resolved] Oyo Rooms — not refunding money back

[Resolved] Oyo Rooms — not refunding money back

G Govind Mehra 1 from Siwan, Bihar

Oyo made my trip worst. They have deducted money but unable to provide me a good quality room. I had travelled with my family from delhi to mussorrie (Hotel pioneer, booking id: agkt1376) but the room they had provided me is like the servant room. Just because we had booked room by oyo. When i had called the customer care he said that and assured me that they will provided me the full refund but know they are refusing to give me money back. Now they are giving the worthless excuses. +1 photos Was this information helpful? No (0) Yes (0)
Aug 18, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 OYO Rooms Customer Care's response Our team attended the concern diligently and the needful has been communicated to you. We assure you such instances will not take place again. let us know for any other assistance. ~Nb
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