[Resolved] Oyo Rooms — oyo 11908 hotel

Drsunilsaha

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Highly disgusting hotel with a hopeless management. They neither know professionalism, nor interested in customer satisfaction. They just want customer to check in and check out. They neither bother in listening to customer complaints, nor in addressing to it. The biggest drawback is the rooms for which you choose the hotel. The rooms are dirty, full of insects. The bathroom is not cleaned properly, especially the toilet seat. The breakfast which you suppose to have as free from oyo, will be only first come first serve basis. If you are going after 3-4 people finished their breakfast, you would be coming to listen that we are exhausted completely. Overall a big pathetic place for the people willing to spend a vacation.

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Jan 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Dec 10, 2018

Updated by Drsunilsaha Booking ID : JFPX8319.
I really hope you will keep your words, although I hardly expect the same.

Verified Support

Dec 10, 2018

OYO Rooms Customer Care's response Thank you for the needful details. We will get this checked for you.

Regards
Team OYO

Verified Support

Dec 12, 2018

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO

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Comments

sudipta.wbpdcl

from Delhi, Delhi

I booked a hotel via oyo at Darjeeling West Bengal on 3rd Nov. But hotel denied to give room as they said they already broke up with oyo 2 months prior. 2hrs got over but I still oyo could not resolve the problem. Finally they cancel my booking & assured me for full refund within 7 working days, but still I didn't get my refund.