[Resolved]  Oyo Rooms — oyo 23311 hotel city heart rishikesh denied check-in even had booking in hotel

Address:

https://www.oyorooms.com/

We had a booking for OYO 23311 hotel city heart in Rishikesh through OYOrooms for 2 rooms, when we reached hotel, hotel managed denied our check-in saying OYO gives you room in less price. Please paid more or else we will not allow. Later having a complaint to OYO customer care, hotel management was saying they have no rooms available. How can hotel gives rooms to other customer if there rooms are already booked? OYO even don't take any action against hotel and was just said please go to other OYO hotel which 1.4 km away. Till that time we lost our 5 hours there, which was including 2 hours to search that hotel, 1 and half hour in argument with hotel manager and 1 and half with with which only give return help in booking another hotel. This ruined our whole day and also loss of pre-book river rafting and bungee jumping activities. We were travelling from Nagpur, and leave nagpur around 9 pm with 2 kids. Total loss of day due to OYO's worst management and Hotel city heart's rude staff. Required strict action.