Oyo Rooms — oyo 49216 dreams manor

I booked the hotel OYO 49216 DREAMS Manor from oyo for November 30 2019. My booking id is BMPD3108. I paid for breakfast at the time of booking which was rs 330. I booked 3 rooms, all AC for 9 people. However AC was not working in one of the room and heater was working in none of the rooms. There was no complimentary water bottle. At the time of breakfast, hotel staff told us they are not aware of the breakfast and they can't provide any breakfast. I write to customer support after this but they closed the ticket without any resolution. Now I lost money which I paid for the breakfast and for AC rooms. The hotel is pathetic, dirty and staff are rude. Oyo is not ready to refund money also. I need a resolution from either oyo or the hotel.