[Resolved] Oyo Rooms — oyo 9721 hotel sr rooms : no bill provided and wrong charges applied

dkanaujia81

from Hyderabad, Telangana

Address:

411057

I have booked oyo 9721 hotel sr rooms wakad pune hotel via goibibo

When i reached to hotel they provided me the room and at the time of checkout they asked me to pay the bill of 3623

Issue 1: which i paid but they didn't provide me the bill over email or any hardcopy

Issue 2: booking amount showed in goibibo booking id is 2356

Oyo is not paying the difference amount.

Also they generated new booking id under which they charged 3623

It's a clear cheating and fraud case.

+1 photos

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Jul 13, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

OYO Rooms Customer Care's response Dear Guest,

We understand the terrible experience that you had to go through. A disappointed guest is not what we want for us. We're extremely apologetic about this. We'll soon come up with the resolution.

Regards
Team OYO

Verified Support

Jun 12, 2018

OYO Rooms Customer Care's response Dear Guest,
Our team got in touch with you regarding the issues highlighted and we hope we were able to sort this out for you. As discussed, we are refunding the extra amount paid by you. Our apologies again for the inconvenience. We assure you we'll take care of your stay in the future. Please feel free to reach out to us for further assistance.

Regards
Team OYO